FAQ

Upon completing the purchase of any film development service through our website, the next step involves shipping your film to us. To ensure a smooth process, here are some valuable tips and tricks for efficient shipping:

1. Clear and Legible Information: It's crucial to provide legible information on the order form or note within the package. Your name, phone number, and email are necessary for identification. Without this essential information, processing your film might be delayed.

2. Protective Packaging: We highly recommend using a bubble mailer, padded envelope, or a small box with adequate bubble wrap or padding to safeguard your film during transit. Avoid using regular letter envelopes or clasped paper envelopes, as they are more susceptible to damage.

3. For Multiple Rolls: If shipping multiple rolls, a heavy-duty ziplock bag can be a practical way to keep them organized and protected.

4. Appropriate Shipping Label: Utilize a shipping label instead of stamps to prevent complications. Instances have arisen where additional postage charges were necessary due to the use of stamps. Using a tracked shipping label ensures the smooth processing of your shipment and allows you to track its status.

5. Tracking Number Documentation: Capture a photo of your tracking number for personal reference. This assists in monitoring the shipment's status without needing to share this information with us.

6. Estimated Shipping Time: Typically, packages are processed within 3-12 business days upon entering the system. Located in Southern California, we usually receive mail within 2-5 days from almost anywhere in the country. Keep an eye on your tracking number for updates, as we collect mail 1-2 times a week and might not send an immediate 'Film Received' confirmation upon delivery.

7. Cost-Effective Shipping with PirateShip: For the best shipping rates, consider using PirateShip, which offers cost-effective solutions.

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